Steps to Take if You Lost Your Emirates ID
Losing your Emirates ID can be stressful, but the UAE has a straightforward process for reporting and replacing lost IDs. Here’s what you need to do:
Step 1: Report the Loss
- Visit the Nearest ICP Customer Happiness Center:
- Go to the nearest Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) Customer Happiness Center.
- Find the nearest center using the ICP location finder.
- Report the Loss:
- Inform the officials about the lost Emirates ID.
- Complete a lost ID report form, if required.
- The center will verify your identity and the details of your lost ID.
Step 2: Get a Copy of the Lost ID Report
After reporting the loss, obtain a copy of the report. This document will be necessary for the replacement process.
Step 3: Apply for a Replacement Emirates ID
- Prepare Required Documents:
- Copy of your passport with a valid residence visa.
- Copy of the lost Emirates ID (if available).
- Copy of the lost ID report from the ICP.
- Submit an Application for Replacement:
- You can apply for a replacement Emirates ID online through the ICP website or mobile app, or in person at a Customer Happiness Center.
- Online Application:
- Visit the ICP website.
- Go to the Emirates ID section and select the option to replace a lost ID.
- Fill out the application form and upload the required documents.
- Pay the replacement fee using a credit or debit card.
- In-Person Application:
- Visit a Customer Happiness Center.
- Submit the application form and required documents.
- Pay the replacement fee at the counter.
Step 4: Pay the Replacement Fee
The fee for replacing a lost Emirates ID is usually around AED 300. This may vary slightly depending on the emirate and the service center. Payment can be made online or at the Customer Happiness Center.
Step 5: Track Your Application
After submitting your application, you can track the status of your replacement Emirates ID through the ICP website or mobile app. You will receive updates on the progress and expected delivery date.
Step 6: Collect Your New Emirates ID
Once your replacement Emirates ID is ready, you will be notified to collect it. You can either:
- Collect in Person: Visit the designated Customer Happiness Center to collect your new ID.
- Delivery: Opt for courier delivery if available.
Contact Information
If you have any questions or need assistance, you can contact ICP:
- ICP Call Center: 6005 30003
- Website: ICP Website
Additional Tips
- Update Linked Services: Once you receive your replacement Emirates ID, ensure to update any linked services or entities (e.g., banks, telecom providers) with your new ID number.
- Keep a Copy: Always keep a digital or physical copy of your Emirates ID to facilitate the replacement process in case of future loss.
- Secure Your ID: To avoid future losses, consider keeping your Emirates ID in a secure place and avoid carrying it unless necessary.
By following these steps, you can efficiently report the loss of your Emirates ID and obtain a replacement, ensuring your identity and residency status in the UAE are maintained.
